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Boosting conversion rates, from 3.62% to 62.18%.

A focused redesign of ArDrive's onboarding and upload flow that 17×'d conversion without growing the team.

Client
ArDrive
Role
Head of Design
Date
Apr 23, 2024
Read
4 min read
Boosting conversion rates, from 3.62% to 62.18%.

A focused redesign of ArDrive's onboarding and upload flow that 17×'d conversion — from 3.62% to 62.18% — without growing the team.

  • 3.62% → 62.18% activation conversion
  • 17× improvement
  • 1 quarter research → ship

The problem

ArDrive is a permanent storage platform built on Arweave. New users were churning before their first upload. The crypto-native flow we'd inherited assumed too much: wallet setup, gas, AR token purchase, and protocol mental models — all surfaced before the user ever experienced the product.

What I changed

  • Reordered the flow. Upload first; pay later. Users feel the magic before they hit a wall.
  • Defaults that work. A managed wallet path for the 90% who don't want to think about keys yet.
  • Clarity over jargon. Replaced protocol vocabulary with plain-language progress steps.
  • Pricing made obvious. A single "permanent storage" line item, not a derivation.

How we measured

Activation = first successful upload + payment confirmation. We instrumented the funnel end-to-end, ran a 50/50 split for two weeks, and held the cohort for retention.

What I'd do next

  • Earned-trust pricing surfaces — show savings vs. centralized alternatives over time.
  • Resumable uploads with optimistic UI for large files.
  • Org-mode flows for teams and shared drives.